Power dialer
Dialing sessions with a prioritized queue: overdue callbacks first, then retries, then fresh contacts. Dispositions drive the session forward — one click wraps the call and lines up the next dial.
Cloud contact center · Built for Mexico
Dial more. Never out of bounds.
DialSprint is the simple contact center for collections, telesales and BPO teams: power dialer, inbound calls, SMS and a live wallboard — with calling windows, REPEP suppression and attempt-level audit logs built in from day one. In Spanish, billed in Mexican pesos with CFDI.
A guided 20-minute demo with the founder. No public signup: we onboard your team ourselves.
Campaign · Commercial collections
Session active
LM
Laura Mendoza
+52 33 •• •• 41 · Guadalajara · America/Mexico_City
02:47
Recording · notice playedOn call
Dial queue
- Carlos R.Queued
- S. DomínguezOutside legal window (America/Tijuana) — eligible 09:00
- M. OrtizContact cap 2/day — retry tomorrow
Disposition to advance
1 Promise to pay2 Call back3 No answer
Every blocked attempt is logged with its reason — never a silent skip.
- Billed in pesos
- MXN with CFDI — no exchange-rate surprises
- Support in Spanish
- On Mexico hours, from people who know your operation
- Transparent telephony
- Minutes on Twilio at pass-through cost, separate from the license
- Compliance as standard
- Calling windows, suppression and audit logs included, not an add-on
The platform
Everything your calling operation needs. Nothing it doesn't.
Inbound, outbound and messaging in one place, with the live view a supervisor needs to run the floor.
Per-contact inbox
One continuous thread per contact: calls with the recording playable inline, voicemails, SMS, internal notes and files. The "unanswered" queue tells you exactly what still needs attention.
Inbound routing without the maze
Lines with business hours, reusable IVRs and inboxes with escalation layers. You configure it in a 3-step wizard and prove it with the simulator: pick a day and time, see who would ring.
SMS with templates
Send and receive text with templates and variables like the contact's name or amount due. Files travel as secure links — the way it has to work toward Mexican numbers.
Live wallboard
Every agent's state with its timer, calls in progress, queues and campaign progress in real time. Supervisors can listen, whisper or barge into a call — from the same app.
Reports that help you collect
Calls per agent, contact rate, talk time and a per-disposition breakdown — including promises to pay. CSV export that doubles as the audit log.
The differentiator
Compliance isn't an add-on. It's the engine.
Mexican outbound regulation is real: REPEP, calling windows, contact caps. DialSprint turns it into three layers that work on their own.
Filter01 / 03
Before dialing
Scrubbing against the suppression lists you upload (REPEP for telesales, REUS for financial offers) at import time and at dial time. Filtered contacts stay visible, with counts — they never just disappear.
Block02 / 03
At dial time
Legal calling window in the contact's own time zone (America/Tijuana is not America/Mexico_City), business days and holidays, per-contact frequency caps and DNC. The gate is server-side and fails closed: when in doubt, the call doesn't go out.
Audit03 / 03
After dialing
Always-on recording with notice, agent confirmation with an audit trail, and every blocked attempt stored as a first-class record with its reason. All of it exportable to CSV.
What's in the gate
- Configurable dialing window, restrictive default of 8:00–21:00 on business days
- IANA time zone per contact — set at import, never guessed from the area code
- Frequency caps that bind the dialer itself, not just the reports
- Block, DNC and SMS opt-out as three separate, audited mechanisms
- Recording notice played automatically inbound and confirmed by the agent outbound
- Exportable audit log: every block with date, contact and reason
Collections are exempt from REPEP; for telesales, suppression is mandatory. DialSprint handles both cases — and in the demo we'll walk through which one applies to your operation.
Getting started
From your list to the first dialing session
- 01
Import your lists
CSV with your contacts, custom fields and a time zone per contact or per list. Scrubbing against your suppression lists runs at import.
- 02
Set up the campaign
Agents, dispositions with required fields (a promise to pay demands a date and an amount), retry rules and the dialing window — which can only be stricter than your company-wide one.
- 03
Your team dials
Each agent opens a session and the system does the rest: prioritizes, dials, records, blocks what must not go out and leaves the audit trail.
We onboard you ourselves: guided setup, phone numbers provisioned as part of it, and your first campaign running within the week.
Pricing
Per agent, in pesos, with CFDI
One license per agent per month
A single plan with everything: dialer, inbox, SMS, wallboard and compliance. No tiers that hide the power dialer behind the expensive plan.
Telephony at cost, separate
Minutes and SMS are pass-through on Twilio. No "unlimited minutes" that quietly bill themselves, no surprise international rates.
Built for 5 to 20 seats
No enterprise minimums, no 36-month contracts. If your agency is 6 people, the price is for 6 people.
List pricing is set with you in the demo, based on seats and volume.
Get your quote in the demoFAQ
What we get asked before the demo
- What does my team need to use it?
- A browser and a headset. The softphone runs on the web — no PBX, no installs, no desk phones. We provision the phone numbers during onboarding.
- Does it work if we only take inbound calls?
- Yes. Inbound routing (lines, IVRs, inboxes with layered escalation), the inbox and the wallboard all work without ever touching the dialer. Though if you ever dial at volume, it's already there.
- How is telephony billed?
- Separately from the license and at pass-through cost: you pay the minutes and SMS you consume on Twilio, with per-agent and per-campaign metering visible in the admin. A call to a Mexican mobile costs what it costs — we don't mark it up.
- How do you handle REPEP and calling windows?
- You upload your suppression lists (REPEP/REUS) and the system scrubs at import and at dial time. The calling window is evaluated in each contact's own time zone and blocks out-of-window dialing — with the attempt logged along with its reason. Note: collections are exempt from REPEP; suppression applies to telesales.
- What about WhatsApp?
- Every contact card and every call wrap-up has a button that opens WhatsApp with a pre-filled message, using your agent's own WhatsApp. We don't manage the WhatsApp Business API — if your operation is chat-first, a WhatsApp CRM will serve you better; our thing is voice.
- What happens with recordings?
- Every call is recorded, with an automatic notice on inbound and an agent-confirmed notice on outbound. Recordings live in the contact's thread, with permission-controlled access and configurable retention.
See your operation running on DialSprint
A 20-minute demo: tell us how your team dials today, we'll show you the dialer on your cases, and you leave with a quote in pesos.